Refund policy
Simple, fair returns for complete peace of mind.
We hope you'll be delighted with your purchase. If, for any reason, you're not completely satisfied, we're here to help.
Returning an Item
You may request a return within 14 days of receiving your order.
To be eligible for a refund, your item must be returned in the same condition in which it was received, with all original packaging where possible and suitable for safe transit.
Please contact us before returning an item so we can provide return instructions.
Return Postage
If you've changed your mind, you will be responsible for the cost of returning the item to us.
We recommend using a tracked delivery service, as we cannot be responsible for items lost or damaged during their return journey.
Damaged or Incorrect Items
Please inspect your order as soon as it arrives.
If your item arrives damaged, faulty or is not as described, please contact us as soon as possible. We'll work with you promptly to resolve the issue fairly and agree the most appropriate solution.
Refunds
Once your returned item has been received and inspected, we'll notify you whether your refund has been approved.
If approved, your refund will be made to your original payment method. Please note that it may take several working days for your bank or card provider to process the refund.
One of a Kind Vintage Items
Most of the items we sell are genuine one of a kind vintage or antique pieces. For this reason, we are generally unable to offer exchanges. If you wish to purchase a different item, we recommend placing a new order once your refund has been processed.
Need Help?
If you have any questions about returns or refunds, or would like advice before returning an item, please visit our Contact Us page and we'll be happy to help.