Shipping & Returns

Shopping with Confidence

Thank you for shopping with Rosie & Rupert.

Every piece in our collection has been individually selected for its character, craftsmanship and timeless appeal. Because every item is unique, we take great care to photograph, describe and package each one before it begins its journey to you.

If you have any questions before placing an order, we're always happy to help.

Shipping

Dispatch

Orders are normally dispatched within three working days of purchase.

As soon as your order is on its way, you'll receive confirmation together with tracking details where available.

Careful Packaging

Vintage and antique pieces deserve careful handling.

Every order is securely wrapped and packed to help ensure it arrives safely. Fragile items receive additional protection, and wherever possible we reuse clean, high-quality packaging materials or use recyclable packaging to help reduce waste without compromising the safety of your purchase.

UK Delivery

We use trusted delivery services selected according to the size, weight and value of each order.

Delivery times may vary depending on the destination and courier.

Ordering from Overseas

We are delighted to ship our carefully selected vintage and antique items worldwide.

For orders shipped outside the United Kingdom, your destination country may charge import VAT, customs duties and/or customs clearance fees before your parcel can be delivered.

  • United States: Where available, applicable import duties and taxes are collected during checkout to help avoid additional charges on delivery.
  • European Union, Canada, Australia and other international destinations: Import VAT, customs duties (where applicable) and any carrier handling or clearance fees are not collected at checkout and are the responsibility of the recipient.

These charges are determined by the customs authorities in the destination country and are outside our control.

Returns

We hope you'll be delighted with your purchase.

If you change your mind, you may return your item within 14 days of receiving it, provided it is returned in the same condition in which it was sent.

For change-of-mind returns, customers are responsible for the cost of return postage.

If an item arrives damaged, or if you believe it isn't as described, please contact us as soon as possible. We'll always work with you to resolve the issue promptly and fairly.

Buying Vintage Online

Buying vintage is a little different from buying something brand new—and that's part of its charm.

Every item we sell is individually photographed, carefully described and checked before dispatch. Any signs of age, wear or character are highlighted wherever possible, helping you buy with confidence and know exactly what to expect.

Every photograph on our website shows the exact item you'll receive. Because our pieces are individually sourced, no two are ever identical.

Still Have a Question?

You may also find the answer you're looking for on our Returns and Refunds Policy page. If not, we're always happy to answer questions and help you choose the right piece for your home.

We're always happy to answer questions and help you choose the right piece for your home.

Thank you for supporting a small independent business. Every order means a great deal to us, and we hope your chosen piece brings lasting enjoyment to your home.