Frequently Asked Questions
Everything you need to know before you order.
If you can't find the answer you're looking for, please don't hesitate to get in touch. We're always happy to help.
Ordering
How quickly will my order be dispatched?
Orders are normally dispatched within 3 working days. Once your parcel has been collected by our courier, you'll receive tracking details by email.
Can I reserve an item?
As most of our pieces are one of a kind, we're unable to reserve items. Purchasing through the website is the only way to guarantee availability.
Vintage Condition
Are your items new?
No. Every item we sell is vintage or antique and has lived a previous life. Signs of age and gentle wear should be expected and form part of each item's character.
Will I receive the exact item shown?
Yes. Unless stated otherwise, the photographs show the exact item you will receive.
Why are so many items one of a kind?
All of our pieces are genuine vintage or antique finds, which means many are one of a kind. Once an item has sold, it is unlikely that we will be able to source an identical replacement, making every purchase a truly individual find.
Delivery
Do you offer free UK delivery?
Yes. We offer free delivery on all UK orders.
Do you deliver internationally?
Yes. We regularly ship our vintage finds to customers around the world.
Most items can be purchased online with international shipping calculated at checkout.
For larger, heavier or particularly fragile items, online checkout may not be available. In these cases, we're often still able to ship internationally—we'll simply arrange a custom shipping quote based on the item and destination.
If you see a message that an item isn't available for international delivery, please don't hesitate to contact us. We'll be happy to provide a personalised quotation and discuss the safest shipping options.
Do you combine postage?
Yes. If you purchase more than one item, we'll always combine postage wherever possible. For UK customers, delivery remains free. International shipping costs are automatically calculated at checkout.
Returns
Can I return my order?
Yes. Please see our Shipping & Returns page for full details of our returns policy.
Product Information
Can I request additional photographs?
Absolutely. If you'd like to see additional photographs or have any questions about an item before purchasing, please get in touch and we'll be happy to help.
How accurate are colours?
We photograph every item as accurately as possible, although colours may vary slightly between screens and devices.
Packaging
How will my order be packaged?
Every order is carefully wrapped to help ensure it arrives safely. We take great care when packaging vintage and antique pieces, using appropriate protective materials to safeguard fragile items during transit.
Gifts
I'm looking for a gift. Can you help?
Absolutely. Our collection is full of one-of-a-kind vintage treasures that make thoughtful gifts for birthdays, anniversaries, weddings, housewarmings and other special occasions.
If you're not sure what to choose, Rosie & Rupert Vintage Gift Cards are also available in a range of values and are delivered instantly by email—perfect when you'd like to let someone choose their own vintage treasure.
If you'd like advice on choosing a gift, or you're searching for something in particular, please don't hesitate to get in touch. We're always happy to help.
Looking For Something?
We may already have it waiting to be listed, or we may be able to source it for you. Visit our Looking for Something? page or get in touch—we're always happy to help.
Contact Us
I have another question?
We're always happy to help. If your question hasn't been answered here, please visit our Contact Us page and we'll get back to you as soon as possible.